FAQ

    How do I book my free 25 min trial Skype English class?

    Contact us using the contact form on the website or email us at info@englishtutorslive.com and we’ll answer you the same day to arrange a time!

     

    How do I pay for the classes?

    We accept payment with Visa, Mastercard, American Express and Discover through Paypal. Paypal is a secure payment processor that guaranties the safety of your online transaction. It is one of the preferred and safest online payment methods in the world.

     

    Can I choose my own Skype English tutor?

    Yes! Depending on your particular needs you can choose the English teacher which best suits you. This is subject to teacher availability, so mention who you would like to do the free English trial class with and we will let you know!

     

    What do the Skype classes entail?

    It depends on the level of the English class and the needs of the student. A standard class format is to spend half the time practicising speaking based on our topic of the week videos and the rest targeting grammar, pununciation, or vocabulary. For example, you may opt to focus on learning business English or phrasal verbs, so activities are arranged accordingly. Each English teacher will plan their own classes and there is a lot of variation. During your free trial class you will have the chance to discuss exactly what your English learning goals are.

     

    What happens if I’m late to a class or need to cancel?

    Let your teacher know as soon as possible to see if they can rearrange the class time. Sometimes it will be possible to change the class with no extra cost, although this is at the discretion of the teacher. If you do not notify your teacher that you will be late, they will wait 10 min for you, after which the class will be cancelled.

     

    Do you offer private or group classes? 

    All our classes are private. You will have plenty of time to ask questions and develop your English speaking skills with your tutor.

     

    How is taking an Internet course different from classroom instruction?

    Online learning offers flexibility in today’s fast-paced world. You can study and learn English online at your own pace, in the comfort and convenience of your home or office. To explore what makes learning English through Skype with us unique check out our why us page. 

     

    Do I need a high-speed internet connection?

    Yes, it would be preferable to have a high-speed connection in order to get the most out of your Skype English classes.

     

    Do I need to download any special computer programs?

    Yes, you will need to download Skype.  Skype is the market leading video chat application that lets you talk over the Internet for free. Skype is very easy to download and setup. The sound quality is excellent, it is usually as clear as a telephone conversation and in most cases better. It is also possible to have your English class through Google Hangouts which can be activated through a Gmail account. For those of you with Apple devices, it is possible to use FaceTime, although you will first need to confirm that your English teacher uses an Apple device as well.

     

    How long are the classes and what are the available times? 

    English lessons start every hour, on the hour, and last between 25 and 50 minutes (the equivalent of two classes), depending on how you choose to schedule them. Skype English classes are available 24 hours a day, 7 days a week. Different starting times are also possible subject to teacher availability.

     

    Is tutoring available for students at any level?

    At English Tutors Live, we have ESL conversation and pronunciation classes for Beginner, Intermediate and Advanced students, although in order to gain maximum benefit from the conversational Skype classes, we would recommend a level of at least A2/B1 on the Common European framework of reference for languages.

    For absolute begginers, we have several teachers who are bilingual and have developed an accelerated learning approch for Spanish native speakers. You can see our teacher profiles on the home page.

     

    Any further questions you may have, get in touch!

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